Return and Refund Policy

Return Window

We accept returns within 30 days of the delivery date.

Requirements

To qualify for a return, items must be:

• Unworn and unwashed
• In original condition with all tags still attached
• Free from wear, marks, scents, or alteration
• In original packaging where possible

Valid Return Reasons

We accept returns for:

• Defective item or manufacturing fault
• Item does not match the product description on our website
• Wrong item or incorrect size received
• Physical damage to the product upon arrival

How to Initiate a Return

Steps to initiate a return:

Request Authorization: Email inquery.knitedge@gmail.com within 30 days of delivery. Include your order number, the reason for the return, and clear photos of the item (required for defective or damaged goods). Our team will review your request within 1-3 business days.

Ship Your Return: Send the package back using a trackable shipping service and hang onto your tracking number. Once we receive and inspect your item, we’ll process your refund or exchange within 5–7 business days.

Return Shipping Fees

Customers are responsible for return postage. Please use a tracked carrier to ensure delivery Knitedge is not liable for lost return shipments.

Exception: If the return is due to our error (wrong item sent or a manufacturing defect), we will cover the cost of return shipping.

Return Address

House No. 336,
Street No. 5, Sector A, Akhter
Colony Korangi Karachi

Refund Processing

Once approved, your refund will be issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement. You’ll receive a confirmation email as soon as it’s processed.

Order Cancellations

Order cancellations are allowed within 24 hours of purchase. Once this window closes, your order enters fulfillment and can no longer be canceled. To request a cancellation, email inquery.knitedge@gmail.com immediately with your order number.

Non-Returnable Items

The following are not eligible for return:

• Returns requested after 30 days of delivery
• Items that have been worn, washed, or altered
• Items missing original tags or packaging
• Gift cards

Damaged, Faulty, or Wrong Items

If your order arrives damaged or defective, email inquery.knitedge@gmail.com within 7 days of delivery with clear photos. We will arrange a free replacement or full refund, including return shipping.

Contact us:

House No. 336, Street No. 5, Sector A, Akhter Colony Korangi Karachi Email: inquery.knitedge@gmail.com