Knitedge
At Knitedge, customer satisfaction remains a key operational priority. Our refund and return policy is valid for 30 days from the date of purchase. Requests initiated after this period will not qualify for a refund or exchange.
To be eligible for a return, items must be:
Unused and unworn
In original condition
Returned with original packaging and tags intact
Products that do not meet these criteria may not be approved for return.
Certain categories are excluded from returns to ensure hygiene, safety, and operational compliance. These include, but are not limited to:
Gift cards
Downloadable or digital products
Personal care or hygiene-related items
Any item damaged due to misuse or improper handling
All returns must be accompanied by a valid receipt or proof of purchase. Returns without verification documentation will not be processed.
Please note: Do not send returned items directly to the manufacturer.
In specific cases, partial refunds may be issued, including:
Items showing clear signs of use
Products not returned in original condition
Items with missing components not caused by Knitedge
Returns initiated after the 30-day policy window
Once your return is received and inspected, you will be notified via email regarding approval or rejection.
If approved:
The refund will be processed to the original payment method
Processing timelines may vary depending on your bank or payment provider
If your refund has not been reflected:
Recheck your bank account
Contact your credit card provider (processing delays may apply)
Contact your bank for confirmation
If the issue persists, please reach out to us at:
📧 info.knitedge@gmail.com
Only items purchased at regular price are eligible for refunds.
Discounted or sale items are non-refundable.
We only offer exchanges for items that are defective or damaged upon delivery.
To request an exchange:
Email us at info.knitedge@gmail.com
Ship the item to our official return address
Return Address:
Knitedge
United States, 923 Oakcrest Dr., Wylie, TX 75098
